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REFUND POLICY 

Refund Policy

Last updated: May 17, 2022

Thank you for shopping at DESEORG.ORG.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

  • (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to DESEORG SERVICES PVT.LTD., G-34 Navmanglam Complex, Opp. Agrasen bhavan, City light Surat ,Gujarat Pin: 395007 ​.

  • refer to the items offered for sale on the Service.

  • mean a request by You to purchase Goods from Us.

  • refers to the Website.

  • refers to DESEORG.ORG, accessible from https://www.deseorg.org/

  • means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for canceling an online consultation slot is 24 hours before the actual date and time of the consultation. For The Expat digital magazine, no refund is applicable. The digital copy of the magazine is a one-time downloadable file in PDF format.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the cancellation request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for refund

In order for the cancellation of the slot and refund, please make sure that:

  • The slot was booked in the last 7 days.

  • The provided has been correctly chosen.

Upon failing the following conditions, a refund can’t be initiated:

  • If the refund request was not made at least 24 hours before the slot booking.

  • If the request has been made after the online consultation.

  • If there is a kind of misconduct with the online counselor which includes nudity, use of non-parliamentary language along with any personal abusive remarks.

  • If the session has already started and you didn’t attend the session during the provided time frame.

  • If there are several bookings with the same card or same banking details.  

  • The expat magazine does not fall under the refund policy. Upon the purchased copy of the magazine, the digital Pdf copy can be downloaded.

We reserve the right to refuse the refund of the payment that does not meet the above-mentioned conditions in our sole discretion.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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